REGULATORY MATTERS

• We are regulated by the Solicitors’ Regulation Authority (SRA) No. 44415

• Our Value Added Tax (VAT) registration number is GB 294 686403

• We have compulsory professional indemnity insurance:

• Via the SRA we are governed by statutory provisions including the Code of Conduct and Accounts Rules.  For more information please contact the SRA, Ipsley Court, Berrington Close, Redditch, B98 0TD, telephone 0870 606 2555 or refer to its website www.sra.org.uk/solicitors/code-of-conduct.page.

• We are committed to providing high quality legal advice and client care.  If you are unhappy about any aspect of the service you have received then we have a process for responding to complaints via the senior partner - please ask for a copy of the complaints procedure or use this link to access a copy:  Complaints handling procedure

• If you are not satisfied with our internal handling of your complaint then you can ask the Legal Ombudsman to consider it.   The Legal Ombudsman can be contacted at PO Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333.  Further information can be found on its website www.legalombudsman.org.uk.  Please note, however, that the Legal Ombudsman is only able to consider complaints from the public, small businesses and similar organisations.  Normally, you must complain to the Legal Ombudsman within six months of our final written response to you about your complaint.